KINDRO – Refund & Exchange Policy
At KINDRO, we prioritize the comfort of your child. If you are not completely satisfied with your purchase, we are here to help.
Exchange Policy
Duration: You can request an exchange within 7 days of receiving your order.
Conditions for Exchange:
The item must be unused, unwashed, and in the same condition that you received it.
All original tags and packaging must be intact.
Exchanges are primarily offered for size issues or manufacturing defects.
Process: To initiate an exchange, please contact us via email or our social media channels with your order number and the reason for exchange.
Duration: You can request an exchange within 7 days of receiving your order.
Conditions for Exchange:
The item must be unused, unwashed, and in the same condition that you received it.
All original tags and packaging must be intact.
Exchanges are primarily offered for size issues or manufacturing defects.
Process: To initiate an exchange, please contact us via email or our social media channels with your order number and the reason for exchange.
Refund Policy
Refund Eligibility: We currently offer refunds only in cases where the product received is damaged or incorrect, and a replacement is unavailable.
Non-Refundable: Items bought on clearance or sale are not eligible for refunds unless they have a manufacturing defect.
Shipping Costs: Please note that shipping charges for returning items are the responsibility of the customer, except in cases where the item sent was faulty.
Refund Eligibility: We currently offer refunds only in cases where the product received is damaged or incorrect, and a replacement is unavailable.
Non-Refundable: Items bought on clearance or sale are not eligible for refunds unless they have a manufacturing defect.
Shipping Costs: Please note that shipping charges for returning items are the responsibility of the customer, except in cases where the item sent was faulty.